Refund policy

Refund & Return Policy

At Darwaza Mart, we want you to have a smooth and convenient shopping experience. If you have any issue with your order, please contact us and our support team will guide you through the return or refund process.

### Return Requests

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must be unused and in the same condition in which you received it, with its original packaging and tags where applicable. Proof of purchase or order details may be required.

To request a return, please contact us at:

ranausmanali@hotmail.com

Please do not send any product back before contacting us and receiving return instructions from our team.

Once your return request is reviewed and approved, we will provide you with the appropriate return instructions and, where applicable, arrange or guide you regarding the return collection process.

### Damaged, Defective or Incorrect Items

Please inspect your order when you receive it.

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible at:

ranausmanali@hotmail.com

Please provide your order details along with clear photos or videos showing the issue. Our team will review the matter and guide you through the appropriate solution.

### Non-Returnable Items

Certain products may not be eligible for return due to their nature, hygiene requirements, or product-specific conditions.

Products that have been used, damaged after delivery, or returned without prior approval may not be eligible for a refund.

If you are unsure whether your item is eligible for return, please contact us before sending anything back.

### Exchanges

If you would like to exchange an eligible item, please contact us at:

ranausmanali@hotmail.com

Exchange requests are subject to product availability and the applicable return conditions. Our team will provide you with the appropriate instructions.

### Return Shipping

Return shipping arrangements and any applicable return shipping costs will be communicated to you when your return request is reviewed.

Please do not send a return to any address unless it has been provided or confirmed by Darwaza Mart.

### Refunds

Once the returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be processed using the applicable refund method.

For Cash on Delivery orders, our team will contact you to arrange the appropriate refund method.

Refund processing times may vary depending on the payment method and processing provider.

If you have any questions regarding returns or refunds, please contact us at:

ranausmanali@hotmail.com