Shipping & Delivery

At Darwaza Mart, orders are prepared and shipped by our own team using courier services.

Delivery Time

For orders within Pakistan, delivery is generally expected within 3–5 business days after dispatch.

Order Updates

We may contact you through WhatsApp or email regarding your order, delivery status, or any information needed to complete delivery.

Delivery Delays

Delivery times can sometimes vary because of courier operations, weather, public holidays, or other circumstances outside our direct control. If there is a delay, please contact Darwaza Mart for assistance.

Returns & Refunds

We want you to receive your order in good condition. If there is a problem with your product, please contact Darwaza Mart through WhatsApp or email as soon as possible after receiving your order.

Before Returning an Item

Please contact us first and provide your order details and a description or photo of the issue when requested. We will review the request and provide the next steps.

Refunds

If a refund is approved under our return policy, the refund will be processed using the applicable payment method and process available for the order.

Items that have been used, damaged after delivery, or otherwise do not meet the applicable return conditions may not qualify for a return or refund.

Customer Support

Our customer support team is available to help with product questions, orders, delivery updates, and return requests.

WhatsApp Support

You can contact Darwaza Mart directly through the WhatsApp button available on our website.

Email Support

You can also contact us through the email address provided on our Contact page.

Order Information

When contacting us about an order, please provide your order number and the phone number used when placing the order so we can assist you more efficiently.

Frequently Asked Questions (FAQ)

What is Darwaza Mart?

Darwaza Mart is an online shopping store in Pakistan offering a variety of useful products across categories such as Home & Kitchen, Beauty & Personal Care, Baby Care, and Electronics & Accessories.

What products can I find at Darwaza Mart?

We offer a growing selection of practical products for everyday needs, including household items, kitchen products, personal care and beauty products, baby care products, electronics, and accessories.

Do you offer Cash on Delivery?

Yes, Cash on Delivery (COD) is available for eligible orders. Customers can place their order and pay according to the available payment options at checkout.

Do you offer delivery across Pakistan?

We deliver orders within Pakistan according to our current shipping coverage and shipping policy.

How can I place an order?

Simply select the product you want, add it to your cart, and proceed through the checkout/order process. Follow the instructions provided to complete your order.

Can I contact Darwaza Mart if I have a question about a product?

Yes. If you have a question about a product or your order, you can contact us through the Contact Us page.

Can I return or request a refund for my order?

Returns and refunds are handled according to our current Return & Refund Policy. Please review the policy before placing an order.

How can I check your shipping information?

You can find details about shipping, delivery, and related information in our Shipping Policy.

Are new products and categories added regularly?

Darwaza Mart is continuously growing, and we plan to add more useful products and categories in the future.

How can I find a specific product?

You can use the search feature on our website or browse through the relevant product categories and collections to find the products you are looking for.

Need More Help?

If you cannot find the answer to your question, please visit our Contact Us page and get in touch with Darwaza Mart.